FAQ – The Comfort Club

Frequently Asked Questions

How do I wear Apartment Pants?

Our Apartment pants are the perfect casual and comfortable pant for travelling, running errands and hanging out. They are designed to be worn hanging loosely around your hips and backside, with a drop crutch between the legs. Please bear in mind that these pants aren't stitched using "activewear" techniques, so the seams may give way and pop in pressure spots if you've chosen a snug fit. A tighter fit may also cause the printed designs to rub off in places, and you can rub away the fabric between your legs. We recommend staying true to your size for optimal wear, we don't recommend sizing down.

Our pants have an elastic component in the cotton fabric, which gives them the great drape, stretch and recovery and comfy look and feel. However elastic can perish over time – so we recommend keeping the fabric away from heat as much as you can, don’t put them in the dryer, use a cold machine wash, and if possible, dry your pants inside or in the shade, rather than in direct sunlight. Using harsh washing powders can also erode the elastane in your fabric over time.

What is the general fit of your clothing?

Our general style is true to size for a comfortable fit. Please see individual designs for more information on our website.

How do you send your items?

Items are sent with Courier Post within 3 working days of you placing your order. If you live rurally items will be handed to NZ Post for delivery which will take a little longer. If your order is large then it will be sent with PBT Couriers.

International orders are sent tracked with DHL Courier. 

How much does postage cost?

Within New Zealand orders NZD$50 and under cost NZD$5 postage, orders over NZD$50.01 are free.

Shipping Internationally is
$15 - Australia
$30 - Canada/USA
$40 - Japan
$60 - Hong Kong SAR, India, Singapore, South Korea, Taiwan, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, South Africa (8 of 9 provinces), Antigua & Barbuda, Aruba, Bahamas, Bermuda, British Virgin Islands, U.S. Outlying Islands, Mexico, United States (3 of 62 states)
$100 - Everywhere Else

We do not ship to the United Kingdom due to Brexit Tax Rules.

What are your International Shipping terms?

The Comfort Club ships internationally with DHL tracked courier. 

NZD$15.00 DHL Courier

Canada and United States
NZD$30 DHL Courier 

NZD$40 DHL Courier

Antigua & Barbuda, Aruba, Austria, Bahamas, Belgium, Bermuda, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, India, Ireland, Israel, Italy, Luxembourg, Mexico, Netherlands, Poland, Portugal, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, U.S Minor Islands, Virgin Island (British) and Virgin Islands (U.S)
NZD$60 DHL Courier

Rest of the world (Not listed above)
NZD$100.00 DHL Courier

We are sorry but we are unable to ship to the United Kingdom due to Brexit Tax Laws

Do you have a physical Homelee shop?

Yes we do! Our retail boutique is located in the Nelson area at 14 Gladstone Road, Richmond.

Our hours are Monday to Friday 9-4.00pm, Saturday 9-1.00pm. Closed Sunday and Public Holidays 

Faulty items

If you receive a faulty item straight out of the bag, please keeps tags attached and contact us within 14 days.

If you have a fault that is caused by wear and tear please email customercare@thecomfortclub.co.nz for a returns form. You must provide a receipt for your proof of purchase. Items bought more than 30 days ago can not be returned.
We cannot consider returns that do not have a dated receipt from an approved seller (items bought through trademe or on-sold do not count)

Where are your items made?

All our items are designed in Nelson, New Zealand and manufactured for us in China. We have a small, family owned and run factory that manufactures exclusively for The Comfort Club. We visit with our factory and the workers/owners there every year.

Do you support any charities?

Yes, we are really pleased to be able to partner with local community groups to support a variety of causes. We are currently working with the SHINE programme in Intermediates and High Schools, which aims to equip girls with an understanding of their own personal worth, value, strength, potential and purpose. For more information visit www.annesbrook.co.nz/community/shine

If you have a charity or upcoming event you would like The Comfort Club to sponsor please get in touch with the team on customercare@thecomfortclub.co.nz

I have been charged twice on my credit card.

We do not hold your credit card information, so we are not able to charge you twice, unless you have made duplicate orders by mistake.

Often your bank will hold a 'pending payment' for the amount and then process through the actual charge for your order. The 'pending payment' disappears within 2-3 days and only 1 charge is removed from your card.

For more information on this, please contact your bank.

When I return my order for a refund what happens to my laybuy payments?

If you have paid for your order by Laybuy and you return the item for a refund, Laybuy will refund any amounts already paid, and cancel future payments.

Where can I buy Rose Road?

We have launched a new Rose Road website, so you can now shop our latest collection here www.roseroad.co.nz

We are available nationwide

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