Frequently Asked Questions

How do I wear Apartment Pants?

Our Apartment pants are the perfect casual and comfortable pant for travelling, running errands and hanging out. They are designed to be worn hanging loosely around your hips and backside, with a drop crutch between the legs. Some people do like to size down and we love it when our customers make the clothes their own. Just bear in mind that these pants aren't stitched using "activewear" techniques, so the seams may give way and pop in pressure spots if you've chosen a snug fit. A tighter fit may also cause the printed designs to rub off in places, and you can rub away the fabric between your legs. We recommend staying true to your size for optimal wear, we don't recommend sizing down.

Our pants have an elastic component in the cotton fabric, which gives them the great drape, stretch and recovery and comfy look and feel. However elastic can perish over time – so we recommend keeping the fabric away from heat as much as you can, don’t put them in the dryer, use a cold machine wash, and if possible, dry your pants inside or in the shade, rather than in direct sunlight. Using harsh washing powders can also erode the elastane in your fabric over time.

What is the general fit of your clothing?

Our general style is true to size for a comfortable fit. Please see individual designs for more information on our website.

How do you send your items?

Items are sent with Courier Post within 3 working days of you placing your order. If you live rurally items will be handed to NZ Post for delivery which will take a little longer. If you order is large then it will be sent with PBT Couriers.

International orders are sent tracked with DHL Courier. 

How much does postage cost?

Within New Zealand orders under NZD$50 cost NZD$5 postage, orders over NZD$50 are free.

Australia DHL Courier is NZD$15

Canada, United States & United Kingdom DHL Courier NZD$30

Selected Countries (See list on Exchanges & Returns page) DHL Courier NZD$60

Rest of the world (Not listed on Exchanges & Returns page) DHL Courier is NZD$100

What are your International Shipping terms?

Home-lee ships internationally with DHL tracked courier. 

**Please note that all customs duties, taxes and charges are the responsibility of the purchaser.**  

Please check out your countries Custom/Duty/Tax fees before ordering - Home-lee does not cover these, and does not offer refunds on orders if you decide you will not pay them.

Do you have a physical Home-lee shop?

Yes we do! Our retail boutique is located in the Nelson area at 14 Gladstone Road, Richmond.

Our hours are Monday to Friday 9-2.30pm, Saturday 9-1.00pm. Closed Sunday and Public Holidays 

Faulty items

If you receive a faulty item straight out of the bag, please keeps tags attached and contact us within 14 days.

If you have a fault that is caused by wear and tear please email customercare@thecomfortclub.co.nz for a returns form. You must provide a receipt for your proof of purchase. Items bought more than 30 days ago can not be returned.
We cannot consider returns that do not have a dated receipt from an approved seller (items bought through trademe or on-sold do not count)

Where are your items made?

All our items are designed in Nelson, New Zealand and manufactured for us in China. We have a small, family owned and run factory that manufactures exclusively for Home-lee. We visit with our factory and the workers/owners there every year.

Do you support any charities?

Yes, we are really pleased to be able to partner with local community groups to support a variety of causes. We are currently working with the SHINE programme in Intermediates and High Schools, which aims to equip girls with an understanding of their own personal worth, value, strength, potential and purpose. For more information visit www.annesbrook.co.nz/community/shine

If you have a charity or upcoming event you would like The Comfort Club to sponsor please get in touch with the team on customercare@thecomfortclub.co.nz

We are available nationwide

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